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Heron Wildlife Solutions FAQ

If you have a question that has not been answered below, please feel free to call our trained administrative staff for more information. They’re just “pawing” at the phones to help.

WHAT ARE HERON’S HOURS?

Heron’s office hours are Mon – Sat: 8am – 6pm. We are closed on Sunday.

WHAT AREAS DOES HERON SERVICE?

We happily service all of Central Florida. Here are some of the places we service, just to name a few: Altamonte Springs, Apopka, Casselberry, Conway Area, Doctor Phillips, Downtown Orlando, Heathrow, Lake Mary, Longwood, Maitland, Ocoee, Oviedo, Pine Hills, Windermere, Winter Garden, Winter Park, Winter Springs, Kissimmee, Osceola County, Seminole County, Orange County, Lake County, Daytona, New Smyrna Beach, Ormond Beach, and Melbourne.

WHICH ANIMALS WILL YOU CAPTURE?

We are able to capture or trap raccoons, armadillos, opossums, squirrels, various snakes, fox, rodents, bobcats, feral cats and birds. If you have a question about a specific animal on your property that is not on this list, please feel free to give us a call so we can help you further.

WHAT ANIMALS DON’T YOU CAPTURE?

Heron Pest and Wildlife solutions does not capture or trap any animals that are on the Florida State endangered species list. This includes but is not limited to: Bears, wolves, Fox Squirrels, Florida Panthers, Eastern Indigo Snakes, Eagles or Owls. If you have one of these animals on your property and need assistance, please contact the Florida Wildlife Commission. www.FWC.com or

CAN YOU CAPTURE BATS?

In Florida all species of bats are federally protected. It is illegal to disturb a bat population or “colony” during the mating season and young rearing time of the year.

Bat exclusion is ONLY allowed for during the period of August 15th through April 15th. During the “no contact” period it is illegal to do bat exclusion of any type on any structure, even if it’s an emergency area not currently used.

Exclusion for other animals can be completed as long as it does not disturb the bat colony.

By law, customers must also leave bat colonies alone as well.

All Bat exclusion work must be done at night, while the bats have vacated the harborage area for night feeding.

It is also illegal to capture and release one single bat that has entered the living space of a structure at any time of the year. The bat must be carefully captured while it is resting, moved to a shaded area on the property and then released.

DO YOU CAPTURE LOOSE DOGS LIKE PIT BULLS?

No we do not. If you see a loose dog running around that you feel could be a potential threat to you and your neighbors, please contact your county’s animal control services division:

  • Orange County Animal Services: 407-954-9140
  • Seminole County Animal Services: 407-665-5201
  • Osceola County Animal Services: 407-343-7101
  • Orlando Humane Society: 407-351-7722

DO YOU PICK UP LOST ANIMALS?

No we do not. However, you may want to try the numbers below to see if anyone has dropped your pet off at any of these locations:

  • Orange County Animal Services: 407-954-9140
  • Seminole County Animal Services: 407-665-5201
  • Osceola County Animal Services: 407-343-7101
  • Orlando Humane Society: 407-351-7722
  • Seminole County Humane Society: 407-323-8685
  • SPCA Seminole County: 407-665-5201
  • SPCA Orange County: 407-351-7722
  • SPCA Osceola County: 407-742-8000

DO YOU PICK UP DEAD ANIMALS?

Yes we will come and pick up dead animals. However, there will be a fee involved depending on the length of time it takes us to find the dead animal and also dependent upon where the animal is located.

DO YOU PUT DOWN POISON TO KILL WILDLIFE?

No we do not. We prefer to physically capture or trap any wildlife. A poisoned animal can die in within the walls of a home, which could be VERY hard to find once dead and would also be an extremely bad smell to have permeating through your home.

DO YOU OFFER PEST CONTROL AND TERMITE TREATMENTS?

Absolutely. Our sister company Heron Lawn and Pest Control can handle any of your pest, lawn, shrub, palm, termite, mosquito, irrigation, and landscape lighting needs. Call us at 407-331-6001 to schedule an appointment today and receive a FREE inspection.

WHAT HAPPENS TO THE ANIMALS ONCE YOU’VE TRAPPED THEM?

If the animal is not sick, meaning the animal does not have rabies or any other disease that can be harmful to humans, we will release them on a safe release site not far from where we picked them up. Normally, if you’re seeing an animal on your property, its home is not too far away. We want to keep them close to their homes so they are familiar with the area. If an animal seems to be infected with rabies, then we will have to put it down so that it doesn’t bite any humans or uninfected animals.

HOW OFTEN WILL YOU COME BACK TO CHECK THE TRAPS ON MY PROPERTY?

After we place a trap on your property, we will perform DAILY inspections to check for any activity. This ensures that any wildlife that does get trapped isn’t left on the property, caged, for days on end. On days that we can’t come out to check, such as Sundays, the traps will be wired open the day before and then reset the next business day.

WHAT SHOULD I DO IF THERE’S AN ANIMAL IN ONE OF THE TRAPS YOU LEFT?

Call us immediately and our technicians will be on their way to pick up the trap and the animal inside.

CAN I FEED THE ANIMALS INSIDE OF THE TRAPS?

DO NOT go near the trapped animal or try to feed it. Doing so can put you at risk for being bitten or scratched. A trapped animal is not a happy animal. Stay away and call us.

WHAT DOES EXCLUSION MEAN?

Exclusion means to repair any entry points on your home that were created by the wildlife. Quite often animals, such as raccoons, will rip open a spot on a roof, siding, or take off gables to crawl inside of a home. Those areas need to be “excluded” once the animal is taken off of the premises. That means that the areas need to be repaired so that other animals can’t use those openings to re-enter the home in the future.

WHAT ARE YOUR EXCLUSION PROCEDURES?

Our exclusion procedures differ depending on the type of structure. If you have an area that currently needs exclusion work, please call our office to set up a FREE inspection. Once on your property, our technicians will be able to take a look at the damage and give you an estimate for any repair work needed. For a complete list of our exclusion procedures, please click here.

I HEAR NOISES IN MY ATTIC, SHOULD I TAKE A LOOK MYSELF?

Very often people hear squirrels playing on the roof and mistake it for something being in the attic. Squirrels usually run around on roofs early in the morning. It may sound like their inside, but their actually just running from tree to tree or playing. However, if you’re hearing loud thuds, squeaking, crying, scratching in the walls, rolling around, thumps and anything else of that nature, it may mean that an animal actually is in your attic or in your walls. Instead of taking the risk of being bitten, scratched or attacked, calling a professional would be the best next step. In addition, if a wild animal, like a raccoon, has been living in your attic for a while, he/she or they have also been using your attic as their bathroom. Some wildlife feces can carry a very dangerous disease called round worm that when inhaled by humans can cause deadly side effects. For these reasons, it’s probably best to call us immediately and leave the checking to the professionals.

WHAT DO I DO IF I’VE FOUND A DEAD ANIMAL IN MY ATTIC?

Call us immediately so we can properly remove the animal and take care of any necessary clean up procedures, as well as provide odor shield.

I THINK THERE IS AN ANIMAL IN THE CRAWLSPACE UNDERNEATH MY HOME / IN MY ATTICK / IN MY SHED / IN MY WALLS, WHAT SHOULD I DO?

Never go into the crawlspace or any area where you think wildlife may be hiding. Doing so can be very dangerous for you, especially if the animal hiding is a momma with babies. Many make this mistake and wind up in the emergency room from being bitten or scratched by an animal that could be rabid. The best thing to do is to call a professional to come check it out. Our technicians are properly clothed and equipped to handle these situations and are trained to safely remove any animals from tight spaces.

SHOULD I TRY TO TRAP AN ANIMAL ON MY OWN IF IT’S ON MY PROPERTY?

Again, NO. Never try to trap an animal on your own. Wild animals get very frightened when approached by humans and it’s their natural defense to attack if feeling threatened. Call a professional to remove the animal safely.

CAN I PUT DOWN POISON TO KILL ANY ANIMALS IN MY ATTIC OR WALLS?

It is NEVER recommended for homeowners to put down poison to kill any animals that they think are in their attics or wall voids. First, if the animal that is in question does eat the poison, dies and you don’t know where the animal is located, it will start to smell horrendous throughout your home. Just imagine having a dead animal inside your wall void and not knowing where or how to find it. That could be a very costly and smelly mistake. A professional trapper will either go into the attic and physically remove the animals by hand or safely and humanely trap the animals using bait that will lure them out of their hiding spaces and into the trap. Trapping is safer for the humans and the animals involved; it’s also a lot less smelly.

CAN I FEED ANY WILDLIFE THAT’S IN MY HOME OR ON MY PROPERTY?

We don’t recommend feeding any wild animals on your property unless you want them to come back every night in expectation of receiving more snacks. Animals are very smart and remember where the best food sources are. Also, feeding wild animals on your property can be dangerous for you, your family, and your pets. Some wild animals have diseases that aren’t detected by the naked eye, not to mention they may carry fleas and ticks, all of which can be harmful to you and your pets.

CAN I KEEP ANY WILDLIFE THAT YOU FIND ON MY PROPERTY AS A PET?

We cannot advise you to keep any wildlife as a pet. When we trap an animal, we will release it at a release site that is safe for the animal. As tempting as it may be, these animals are…well…wild and could revert back to their wild tendencies. Also, if you’ve found an adult wild animal, it’s very likely that this animal has had very little human interaction and is bound to be scared of you. It’s also used to being able to run free and not be held in captivity. If you find a baby animal, the best thing to do is to take it to a wildlife rehabilitation center where there are people who are trained and very knowledgeable on how to take care of hurt or orphaned animals. Lastly, wild animals can carry diseases that can be potentially deadly to humans and to their house pets.

DO ALL WILD ANIMALS CARRY DISEASES?

Not all wild animals carry diseases; however they all have the potential too. Just like house pets, they too can be bitten by infected insects such as fleas and ticks that can spread diseases such as Lyme disease and heart worms. Wild animals are also at a higher risk to contract rabies and various other diseases that can be potentially harmful or deadly to humans and their pets. Please check out our Wildlife Diseases page for more information.

I’VE BEEN BITTEN BY A WILD ANIMAL, WHAT SHOULD I DO?

Depending on the severity of the bite, we would either recommend that you go to a walk in clinic or go to the emergency room. You can never tell if an animal is rabid or has any other disease so you must take the proper precautions to protect yourself. You will also want to call your local animal control location. They will want to know more information about the animal’s locations and whether or not it looked or was rabid.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accept all forms of major credit cards and debit cards as well as cash. For larger jobs, we will also accept money orders or bank checks.

WHAT DOES YOUR WARRANTY COVER?

The Heron Wildlife Warranty has got you covered. If any of the areas that we’ve previously excluded becomes compromised by any new wildlife, our technicians will come out, free of charge, and make any needed repairs. Also, our warranty includes an annual property walkthrough by one of our technicians. During the walkthrough, all siding, roofing, gutters, attics, crawl spaces, wood decks, patios, utility entry points, roof vents, sheds, garages, garage door seals, pipe entries, chimneys, tree holes and the entire lawn will be checked for any new wildlife activity. If any new damage has been found, we will repair it for you on the spot or on an agreed upon future date.

WILL I RECEIVE FOLLOW UP VISITS IF I DO NOT SIGN UP FOR THE WILDLIFE WARRANTY?

After the animals are caught and removed from your property, you will receive one follow up appointment from your technician to make sure that everything is still running smoothly and that no other animals have entered the newly excluded areas. However, having our warranty protects you from any wildlife damage in the future and gives you piece of mind knowing that your home is safe from intruders.

ARE YOU LICENSED AND INSURED?

Yes, we are fully licensed and insured.

ARE YOUR TECHNICIANS LICENSED, INSURED AND BACKGROUND CHECKED?

All of our technicians are fully trained, licensed and insured. We make sure that all of their state licensing and training is current and correct. All Heron employees are background checked and drug tested.